Privacy Policy and Terms & Conditions (T & C)


Your personal information will not be shared with anyone or used for communication or marketing purposes unless you indicate you allow this. We store personal information in a secure database with restricted access. You may indicate that you do not wish to receive communications from us by contacting us at

Our website is owned by My Pet Club (Pty) Ltd.


We, at My Pet Club, have endeavoured to ensure that all information on this website is as accurate as possible. The information that is provided is in good faith. The use of any product bought by you from this site is at your risk. You indemnify us and hold us harmless against any loss, injury or damage which may be sustained as a result of using any one of the products sold on the website.


You may not use the trademarks, logos or names of My Pet Club in any advertising or publicity, or otherwise to indicate My Pet Club’s sponsorship of or affiliation with any product or service, without prior written permission. Anything posted on this site is subjected to copyrights owned by My Pet Club.

This website contains images, copy text, videos, content which for these purposes are defined as proprietary works and the compilation of the proprietary works are the copyright of My Pet Club, its affiliates or subsidiary, or any other third party owner of such rights; and is protected by South African and international copyright laws. My Pet Club reserves the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any time and without notice. All rights in and to the Content are reserved and retained by My Pet Club. Except as specified in these Terms and Conditions, you are not granted a licence or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.


My Pet Club is an online and direct marketer of quality pet products and services. Each month you will receive the discounts and services stipulated in your subscription type.


Credit card transactions will be acquired for My Pet Club via Payfast (Pty) Ltd. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to to view Payfast’s security certificate and security policy.


Your details will be stored by My Pet Club separately from card details which are entered by the client on Payfast’s secure site. For more detail on Payfast refer to


My Pet Club transaction Currency is South African Rand (ZAR).


My Pet Club takes full responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


My Pet Club takes all reasonable steps to protect user’s personal information as defined in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:


Visa, MasterCard credit card payments will be accepted.


My Pet Club may from time to time make physical or electronic gift vouchers available for use on the Website towards the purchase of My Pet Club goods. Gift Vouchers can only be redeemed while they are valid and their expiry dates cannot be extended. More specifically:

  1. Gift Vouchers that are purchased by registered users are valid for 3 years after sale. Gift Vouchers that My Pet Club gives away for free are valid for the period stated thereon. In each case, if your Voucher has not been used within that period, it will expire.
    2. Gift Vouchers cannot be used to buy other Gift Vouchers or Coupons. They do not accrue interest and are not refundable for cash once purchased. If your Gift Voucher value is insufficient for the order you wish to place, you may make up the difference by paying via one of our other payment methods.
    3. My Pet Club Gift Vouchers can only be redeemed online through our website (
    4. My Pet Club is not responsible for any harm due to the loss, unauthorised use or unauthorised distribution of a Gift Voucher, after it has delivered the Gift Voucher to you or the email address nominated by you.

My Pet Club is not responsible if you cannot access the Site properly or at all because your connection, the Internet generally or your browser software is inadequate or functioning badly, or if your ISP suspends or terminates their service to you, or because of any other event outside our control. If you cannot access the Site properly or at all because of any of these reasons, My Pet Club will not refund any money you have paid or compensate you. Please be sure to report any possible errors to My Pet Club.

The Site relies in part on software to work. Software has bugs. Whilst My Pet Club will monitor the Site and try to fix bugs that are made known to us, we cannot guarantee that the Site will be bug-free or will work all the time. It is not a term of these T’s and C’s that the Site or any individual feature of the Site will always be available, error-free, and/or free from viruses.


Where the Site contains links to other websites and third-party products or services, these links are provided for your information only. My Pet Club is not responsible for the content of these websites or products or services. No person, business or website may link to any page on this site without the prior permission of My Pet Club. In the event that My Pet Club does provide a hyper link to other websites or articles, this does not mean that My Pet Club endorses those sites or the content in any way.


By accessing or using any part of the site, you accept, without limitation or qualification, these T’s and C’s. If you do not agree with all of the T’s and C’s, you may not use any portion of the site. Price information found on this site is subject to change without notice. My Pet Club reserves the right to change these T’s and C’s at any time without notice, but will not change these T’s and C’s in relation to orders which have been placed and acknowledged by My Pet Club before the change is made. We grant you a personal, limited, non-transferable non-exclusive, licence to access and use the Site. We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend or discontinue any aspect of the Site and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on the use of the Site or restrict your access to part, or all, of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes. Any person who delivers damaging code to this site may be prosecuted and damages may be claimed.


This site is controlled, operated and administered by My Pet Club from the Republic of South Africa and therefore the South African law applies. These T’s and C’s shall be governed by the laws of RSA and your consent to the jurisdiction of Cape Town High Court in the event of any dispute.


We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


This is the website of My Pet Club (PTY) Ltd.

If you have any questions, queries or wish to request permission to use any part of this website, please contact us at:

Email address:

© My Pet Club. All Rights Reserved.